Arcstar Global Frame Relay

Service Outline Service Details

	Comparable to normal frame-relay service.
	CIR values of 0-1,984 Kbps (Total CIR value will be a floor for your connection speed).
	PVC supports up to 100 channels

Backup service for emergencies

You can set up a backup line in advance with this service, to deal with any eventual downtime at your center caused by accidents or disasters.

Support - One-stop customer support for greater comfort

Arcstar's seamless maintenance system includes remote monitoring and an emergency backup service to provide total 24-hour-a-day support for global communication networks on an end-to-end basis. All urgent inquiries and consultations other than basic service requests are handled from a single customer service center. A full-time help desk is available to offer a prompt response to any problems.

NOC: Network Operation Center (Japan, the U.S., and U.K.)Control Centers that constantly monitor Arcstar's worldwide networks and perform transmission and subscriber loop tests to locate bad connections.

LC: Local Center (countries where Arcstar services are available)An engineering center that responds to network troubles on-site.
LSC: Local Support Center (Japan, the U.S., U.K., and Singapore)
Customer support bases located in four major areas - Japan, the U.S., Europe and Asia - for customer relations in Japanese, English, and local languages.

For more information or customization of services, please contact our Account Managers or fill up the enquiry form.