Arcstar Global Leased Line

Service Outline Service Details

Highly Reliable Backbone based on the double triangle construction and the ladder ring construction

We try our best to ensure full resilience throughout our networks with carrier diversity and submarine cables.

We provide customer support that values customer satisfaction. Its services include 24-hour, year-round monitoring via Network Operation Centers and a comprehensive backup system for outages.

• We provide unified support in the monitoring, controlling, and handling service requests, assigning repair technicians, and notifying customers of outages.



• Network Operation Centers (NOCs) in Tokyo, London and New York constantly monitor the network, administrating remote maintenance 24 hours a day, all year round.



• In addition, one-stop service dealing with application through handling emergency requests is provided through a single contact point. 24/7 customer service with muti-language is available for network outages overseas.

For more information or customization of services, please contact our Account Managers or fill up the enquiry form.